Northeastern’s Tech Knowledge Base (KB) includes a library of articles that can help enhance course material accessibility, support self-paced learning, improve problem-solving skills, and contribute to a more efficient and effective educational experience.
Currently, there are three types of articles in the Tech KB:
- FAQ: Informational KB articles that provide answers to frequently asked questions about a popular topic (i.e., FAQ: Digital flexibility)
- How do I?: Detailed KB articles that provide a step-by-step answer to a specific question (i.e., How do I add my Northeastern email to Outlook for Mac?)
- Explanation of service or application: Used to describe available systems, services, software, and device compatibility (i.e., What is NUWave?)
What are the benefits of using the Tech Knowledge Base?
- Efficient problem-solving: Technology KB articles often include troubleshooting guides and solutions to common problems. This can help you quickly identify and address issues on your own, promoting independent problem-solving skills.
- Self-paced learning: KB articles allow you to learn at your own pace, anytime or anywhere.
- Multimedia integration: Many KB articles include multimedia elements such as images, videos, and gifs. This enhances the learning experience by making complex concepts easier to understand.
- Continuous updating and improvement: The Tech Knowledge Base is dynamic and regularly updated to include new information, emerging technologies, and the latest best practices. This ensures the educational content remains current and aligned with industry trends.
Finding Tech Knowledge Base articles.
- From the Tech Service Portal, navigate to the ‘Find Your Tech Resources’ search box.
- Type a few keywords in the search field and wait for the dropdown menu to show KBs that match your keywords.
- Select a KB to read.
Don’t know what to search for? Check out the most used KB articles: